Asset Protection - Agent - Middlesex Commons Rack
Company: Nordstrom
Location: Burlington
Posted on: October 10, 2024
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Job Description:
Job Description The Asset Protection (AP) team's function is to
keep our customers, teams and brands safe. AP partners with the
store Emergency Response Team (ERT) to prepare for, respond to, and
recover from a variety of emergencies. AP also protects company
profits by mitigating shrinkage risks, as well as preventing,
investigating, and resolving theft, to ensure merchandise is
available for our customers. Asset Protection's strategies are
driven by our three Asset Protection Pillars: Protect People by
providing support for employee and customer safety. Protect
Physical Spaces by protecting our assets which include both
building and merchandise. Support Product Accuracy through store
partnership working towards improved inventory accuracy and
reduction of shrinkage. When working in Asset Protection, no two
days will be the same, however a typical day in the life of an
Asset Protection Agent will likely include the following
responsibilities:Resolve theft by using good judgment and conduct
quality apprehensions in high shrinkage areas while strictly
adhering to policy, procedures, and AP leadership guidance.
Identify theft trends by leveraging technology, reporting and
surveillance tactics. Drive a shrinkage reduction culture by
implementing action plans and merchandise protection standards.
Identify, escalate, and support internal theft investigations
through various methods including, but not limited to,
exception-based reporting and surveillance systems. Investigate
internal theft by gathering evidence and partnering with AP
Leadership and Investigation teams. Use video systems to monitor
theft activity and support investigations. Leverage RFID data to
view merchandise movement at the highest level and aid item level
investigations with merchandise inaccuracies. Maintain the general
safety and security of customers, employees, and store by
responding to, escalating, and reporting all store security and
emergency incidents including medical emergencies. Support the
security of our physical spaces and those within by leading
security audits, participating in store meetings, and leading
shrinkage awareness efforts and training within the store. Serve as
a member of the store Emergency Response Team (ERT) and actively
participate in store emergency response training, including First
Aid. Prepare and submit prompt and complete reports for all
high-profile incidents, merchandise recoveries, investigations,
policy violations, safety incidents and other illegal activities,
etc. Testify in court when summoned for criminal and/or civil
cases. Build cross functional partnerships with store leaders,
neighboring retailers, and local law enforcement. You own this if
you have...The ability to make, and be accountable for, decisions
use good judgement in a fast-paced environment. Have detailed,
clear and concise verbal and written skills. Good interpersonal and
communication skills. The ability to maintain a high level of
confidentiality. A calm demeanor when dealing with safety issues,
including dealing with individuals who engage in aggressive
behavior. Accountability, initiative, and a high level of
ownership. The ability to work a flexible schedule based on
business needs. Meet any state and local licensing requirements.
Experience in investigative, asset protection and security
procedures (preferred). The job description highlights the most
critical responsibilities and requirements of the job. It is not
all-inclusive, there may be additional duties, responsibilities,
and qualifications for this job. We've got you covered... Our
employees are our most important asset and that's reflected in our
benefits. Nordstrom is proud to offer a variety of benefits to
support employees and their families, including:Medical/Vision,
Dental, Retirement and Paid Time Away Life Insurance and Disability
Merchandise Discount and EAP Resources A few more important
points... The job posting highlights the most critical
responsibilities and requirements of the job. It's not
all-inclusive. There may be additional duties, responsibilities and
qualifications for this job. Nordstrom will consider qualified
applicants with criminal histories in a manner consistent with all
legal requirements. Applicants with disabilities who require
assistance or accommodation should contact the nearest Nordstrom
location, which can be identified at www.nordstrom.com . - 2022
Nordstrom, Inc Current Nordstrom employees: To apply, log into
Workday, click the Careers button and then click Find Jobs.
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Keywords: Nordstrom, Plymouth , Asset Protection - Agent - Middlesex Commons Rack, Sales , Burlington, Massachusetts
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