Temporary Part-Time Patient Care Coordinator
Company: New England College of Optometry
Location: Boston
Posted on: October 19, 2024
Job Description:
Description: The New England College of Optometry (NECO)
prepares the next generation of eye care providers, educators, and
innovators through a rigorous curriculum and extensive clinical
experiences. NECO graduates compassionate and skilled optometrists
prepared to practice in diverse settings. Located in the heart of
Boston's Back Bay, the College is a small, independent graduate
institution that currently enrolls students from 34 states and 8
countries. The College has its teaching location at 424 Beacon
Street, Boston, and three owned and operated eye clinics (Boston
and Roslindale, and at Perkins).
NECO has an exciting opportunity in our Boston Clinic for a Patient
Care Coordinator. NECO Center for Eye Care is the affiliated
clinical system of the New England College of Optometry, a
professional graduate school in Boston's Back Bay. The PCC position
will be located at 4199 Washington St #2, Roslindale. This is a
temporary part-time position that reports to the Lead Patient Care
Coordinator.The Patient Care Coordinator must have a strong
professional work ethic and be willing and able to manage multiple
priorities. The PCC must also be a caring individual with excellent
customer service skills and exceptional attention to detail to work
at the front desk assisting patients must be proactive, and
creative, and have a high level of energy and enthusiasm.
Patient Care Coordinator Responsibilities
- Answer incoming telephone calls, greet and check in/check out
patients in a professional, courteous, and timely manner
- Acquire full knowledge of patient practice management
software
- Schedule patients for appointments, follow up with no shows,
and communicate any billing issues prior to appointments
- Accurately obtain and enter all demographic information
- Collect insurance co-pays or self-pay balances. Communicate
with the billing department regarding issues and clarifications
involving billing
- Review billing benefits tab to ensure that appropriate
procedures and diagnosis codes have been designated by
provider
- Maintain and ensure HIPAA compliance with patient medical
records and personal health information
- Prepare paperwork for the next clinic day next day, confirm
appointments, reconcile cash box on a daily basis. Promote
culturally competent care and proactively make provisions for
linguistically competent care
- Respond to staff doctor needs before, during, and after patient
exam
- Understanding the specifics related to various appointment
types, proactively seek patient referrals and prior authorizations
when needed
- Notify Specialty Care Coordinator about all contact lens orders
and dispense contact lenses to patients
- This position works at a computer station for extended periods
of time
- Other duties as requiredNECO is an Equal Opportunity Employer
and encourages all qualified candidates to apply.
Salary: $23/hour
The NECO Roslindale Eye Care Clinic has free parking available to
its staff. Requirements: Patient Care Coordinator Requirements:
- At least one full year demonstrated experience in a customer
service setting, preferably six months of receptionist experience
in a health care setting required
- Spanish or Creole proficiency preferred
- Experience in eye care practice administration highly
preferred
- Knowledge of reception tasks, office policies/procedures,
paperwork needed
- Knowledge of customer service concepts and techniques
needed
- High school diploma requiredSkills and Abilities
- Strong interpersonal skills necessary in order to deal
effectively and courteously with patients, families and
co-workers
- Ability to communicate clearly in person and on the phone and
establish/maintain cooperative relationships with patients,
families, physicians, staff and other visitors
- Ability to organize and prioritize tasks effectively.
- Ability to read, understand and follow oral and written
instructions in order to prepare medical records, collect payments
and schedule appointments
- Ability to review and enter patient information accurately
- Excellent ability to use technology including typing skills,
scanning, faxing, familiarity with G (Google) Suite and Microsoft
Office
- Following the HIPAA guidelines, exchange patient-related
information with a variety of clinic personnel.
- Ability to organize and prioritize tasks effectively.
- Ability and willingness to drive between locations if necessary
(Commonwealth Ave. Boston and Washington Street, Roslindale)
- Ability to perform well in a fast-paced environmentPM23
PI90d847ad6415-37248-35827446
Keywords: New England College of Optometry, Plymouth , Temporary Part-Time Patient Care Coordinator, Other , Boston, Massachusetts
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