Head of Technology, Fidelity Insurance
Company: Fidelity Investments
Location: Boston
Posted on: October 10, 2024
Job Description:
Job Description: As the Head of Technology for Fidelity
Insurance (Fidelity Life Insurance Company and Soteria Reinsurance
Ltd.) you will play a pivotal role in defining the technology
vision, strategy, and execution to drive innovation, efficiency,
and competitive advantage within the organization. You will oversee
all technical aspects of the company, ensuring that the technology
infrastructure and platforms are aligned with business goals,
regulatory requirements, and customer needs. You will be
responsible for leading technology development, digital
transformation, data management, and cybersecurity initiatives
while enhancing operational efficiencies and customer experience.
Technology Strategy & Vision:
- Develop and implement a comprehensive technology strategy that
aligns with the company's overall vision and business
objectives.
- Identify and evaluate emerging technologies and trends within
the insurance industry to ensure the company remains competitive
and innovative.
- Lead digital transformation efforts to modernize systems and
processes, improve customer engagement, and increase operational
efficiency. Leadership & Management:
- Lead and mentor the IT/engineering teams, fostering a culture
of innovation, collaboration, and continuous improvement.
- Develop and manage a high-performing team responsible for
application development, infrastructure management, data analytics,
and security.
- Ensure effective communication between the technology
department and other business units to align IT initiatives with
business goals. System & Platform Management:
- Oversee the design, development, and implementation of the
company's technology platforms, including policy administration
systems, underwriting tools, claims processing systems, CRM, and
other core applications.
- Ensure seamless integration of third-party systems and SaaS
products that support the business.
- Continuously evaluate and optimize system performance,
scalability, and reliability to meet the growing needs of the
company. Data Strategy & Analytics:
- Develop a data strategy to harness the power of data analytics
for better risk assessment, underwriting, claims management, and
customer insights.
- Implement data governance, ensuring compliance with all
regulatory requirements.
- Oversee the development of predictive models, AI/ML
capabilities, and automation to drive efficiencies and business
growth. Cybersecurity & Risk Management:
- Ensure the security of the company's digital assets, customer
data, and proprietary information by developing and implementing a
robust cybersecurity framework.
- Collaborate with legal and compliance teams to ensure all
technology solutions adhere to regulatory requirements, including
GDPR, HIPAA, and industry-specific insurance regulations.
- Lead the development of disaster recovery and business
continuity plans. Budgeting & Resource Management:
- Manage the technology budget, ensuring efficient allocation of
resources for software, hardware, infrastructure, and
personnel.
- Evaluate and select appropriate vendors and service providers
to support technology operations and strategic initiatives.
Customer-Centric Innovation:
- Champion the development of innovative products and services
that enhance customer experience, from policy purchase through
claims management.
- Work closely with the product development, marketing, and
customer service teams to leverage technology to improve customer
touchpoints and interactions. Regulatory Compliance & Insurance
Industry Standards:
- Ensure that all technology processes and systems comply with
relevant insurance industry regulations and standards.
- Maintain an understanding of state, federal, and international
regulations that impact the insurance industry and ensure
technology practices adhere to those requirements. The Expertise
and Skills You Bring
- Bachelor's degree in Computer Science, Information Technology,
or related field (Master's preferred).
- Minimum of 15 years of experience in technology leadership
roles, preferably within the insurance or financial services
industry.
- Strong experience in digital transformation, large-scale system
implementation, and infrastructure management.
- Proven track record in leading IT teams, delivering complex
technology solutions, and implementing cybersecurity best
practices.
- Deep knowledge of insurance technology systems, including
policy administration, underwriting, and claims processing
platforms.
- Expertise in data analytics, artificial intelligence, and
machine learning applications within insurance.
- Strong understanding of regulatory frameworks relevant to the
insurance industry.
- Excellent communication and leadership skills, with the ability
to engage and influence stakeholders at all levels. Certifications:
Company Overview Fidelity Investments is a privately held company
with a mission to strengthen the financial well-being of our
clients. We help people invest and plan for their future. We assist
companies and non-profit organizations in delivering benefits to
their employees. And we provide institutions and independent
advisors with investment and technology solutions to help invest
their own clients' money. Join Us At Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a
Glassdoor Employees' Choice Award , we have been recognized by our
employees as a top 10 Best Place to Work in 2024. And you don't
need a finance background to succeed at Fidelity-we offer a range
of opportunities for learning so you can build the career you've
always imagined. Fidelity's hybrid working model blends the best of
both onsite and offsite work experiences. Working onsite is
important for our business strategy and our culture. We also value
the benefits that working offsite offers associates. Most hybrid
roles require associates to work onsite all business days of every
other week in a Fidelity office. At Fidelity, we value honesty,
integrity, and the safety of our associates and customers within a
heavily regulated industry . Certain roles may require candidates
to go through a preliminary credit check during the screening
process. Candidates who are presented with a Fidelity offer will
need to go through a background investigation, detailed in this
document , and may be asked to provide additional documentation as
requested. This investigation includes but is not limited to a
criminal, civil litigations and regulatory review, employment,
education, and credit review (role dependent). These investigations
will account for 7 years or more of history, depending on the role.
Where permitted by federal or state law, Fidelity will also conduct
a pre-employment drug screen, which will review for the following
substances: Amphetamines, THC (marijuana), cocaine, opiates,
phencyclidine. We invite you to Find Your Fidelity at
fidelitycareers.com . Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging. Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Accommodation Team by
sending an email to accommodations@fmr.com . We welcome those with
experience in jobs such as General, General, and General and others
in the General to apply.
Keywords: Fidelity Investments, Plymouth , Head of Technology, Fidelity Insurance, IT / Software / Systems , Boston, Massachusetts
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